Booking & Advance Payment
For every booking to be confirmed, an advance payment is requested. This advance payment is due directly after the client has placed a binding booking at the Athreya Ayurvedic Centre. If the arrival date is some where between 1 April and 31 May, the advance payment equals 50% of the total costs of the client’s stay. If the arrival date is some where between 1 June and 31 March, the advance payment equals 100% of the total costs of the client’s stay. The advance payment can be made either by using the online payment gateway provided on our website www.theathreya.com or via bank transfer. In case of bank transfers, clients are kindly asked to ensure that the exact amount is credited and transfer charges are not levied on the Athreya Ayurvedic Centre.
After the respective advance payment, has been received by the Athreya Ayurvedic Centre, the client will receive an e-mail confirming his booking.
Please note: Should the Athreya Ayurvedic Centre not receive the advance payment latest 1 week after the binding booking of the client, the booking is considered invalid. In that case, the Athreya Ayurvedic Centre has the right to make the space available to other clients. On-Site Payment In case of a 50% advance payment, the remaining 50% of the costs of the client’s stay have to be paid at the day of arrival, latest on the second day of the client’s stay.
This payment can be made either:
via credit/debit card (+2% service fee),
by using the online payment gateway provided on www.theathreya.com,
In case of bank transfer payments, clients are requested to provide a written proof or receipt of their successful transaction to the Athreya Ayurvedic Centre administration . Clients are kindly asked to ensure that the exact amount is credited and transfer charges are not levied on the Athreya Ayurvedic Centre. Please note: If the payment is late due to reasons not accounted for by the Athreya Ayurvedic Centre, all treatments will have to be halted until the required sum is balanced.
If the client wishes to order some ‘after care’ medications after having been consulted by the treating doctors, the respective costs has to be settled before the last 4 days of the stay. The same is valid for all other optional on-site costs for additional services such as laundry service. Such payments can be made either:
in cash or
via credit/debit card (+2% service fee).
Termination of package
In the case of a client/s behaving very rude , racist, making bad humour fun, intimidating and harshly-[ directly or indirectly - verbally or physically or by social media or mobile texts or WhatsApp or any means- ]causing hurting , humiliation , trauma to the psyche of the staff and doctors of Athreya Ayurveda centre, Athreya reserves the right to cancel the ongoing booking and request the client to leave the campus of Athreya with immediate effect .
ATHREYA AYURVEDA CENTRE RESERVES THE RIGHT AND AUTHORITY TO CANCEL THE BOOKING OF ONGOING PACKAGE OF A CLIIENT IF THE CLIENT/ S ARE FOUND TO BE SPREADING TOXIC ENERGY / MISINFORMATON / CONFUSING AND INTIMIDATING OTHER CLIENTS OR OUR STAFF / CAUSING HATEFUL BEHAVIOUR / OR ANY ACTIVITY VERBAL , PHYSICAL / PYSCHOLOGICAL CAUSING HARM OF ANY NATURE TO THE DOCTORS, STAFF AND OTHER CLIENTS OF ATHREYA.The aevaluation of the same is soley the authority of the doctors at Athreya.
This applies to any client/s who cause/s any sort of ''psychological injury '' to the treating doctors , therapy staff and other non medical staff of any department of the institution.Doctors reseve the right to declare somebody of such behaviour to be declared as causer of psychological injury .
IN SUCH CASES - NO REFUND WILL HAPPEN TO THE CLIENT AND CLIENT WIL BE POLITELY SENT OFF THE ATHREYA CAMPUS.
The conditions of finance policy which the client has agreed before making the booking - will apply in such cases and no refunds will be made. Athreya management reserves the rights to report this to the law enforcing agencies as an act of seeking justice for the abuse caused by such insulting clients.
Cancellations & Refund Policy
In order to provide all clients of the Athreya Ayurvedic Centre an equal chance to book our capacities for treatments, any client is requested to inform the Athreya Ayurvedic Centre about cancellation intentions as soon as possible. Decisive for the number of days applicable to the cancellation fees below is the time of the information which needs to arrive at Athreya Ayurvedic Centre in a written form (e-mail) before 5 p.m. local time on a working day. If the cancellation information arrives later than 5 p.m. local time, it is automatically counted to the next working day, as it can only be processed then.
Any sort of refund or partial refund will be carried out ONLY after minimum 45 days of departure of client and in maximum 90 days time of departure from Athreya campus .If a client vountarily walks off the programme against medical adviceby doctors- NO refund is possible in normal cases..how ever on rare occasions on compassionate grounds a penalty fees will be levied and if it is a matter of penalty , minimum 75 % to maximum 90 % is the penalty of the package amount unutilised by client at the time of departure.
The cancellation fees are:
From 1 April to 31 May
More than 1 day before planned arrival date 95% amount will be refunded.
Less than 1 day before planned arrival date 10,000 INR (ten thousand Indian Rupees)
Cancellations or changes during the stay, amount after deducting the number of days stayed and availed treatments.
From 1 June to 31 March
During this time, there won’t be any refunds for cancellations. The client can change the booking dates if there is availability without extra charge until the same season until 31 March. If there is no scope of coming at all , the client can use this amount for services of Athreya Ayurvedic Centre in the future for the tariff applicable at that time up to 3 years of reservation date subject to availability. Additionally the booking can be transferred to person of his/ her choice [ family or friends] if the client cannot make a travel to Athreya
All costs and payments are applicable in Indian Rupees (INR), if not stated otherwise by the Athreya Ayurvedic Centre. The client is kindly requested to ensure that the exact amount of INR is paid to the Athreya Ayurvedic Centre, considering that there might be fluctuations in the currency exchange rates. In case of doubt, the exchange rate of the day of payment (checked via Google) is applicable. In case of refunds, possible fluctuations in the currency exchange rates might cause a slightly different sum to be refunded. The client is aware of this possibility when placing his binding booking, as the Athreya Ayurvedic Centre cannot be held responsible for such fluctuations and can only refund payment amounts which it has actually received in INR.
Beneficiary :- ATHREYA AYURVEDIC CENTRE
IFSC CODE:- HDFC0000071
SWIFT CODE:- HDFCINBBCOC
ACCOUNT NUMBER:- 50200025584015
Bank address:- HDFC Bank Ltd,
Opp MDC Centre,
K K road,
In case of questions or for more information regarding the financial policy, please do not hesitate to contact the Athreya Ayurvedic Centre administration office:
Dr. Jayalakshmi G (& office team)
Doctor and Director of Finances
Athreya Ayurvedic Centre
Address: Pakkil P. O., Pallom, 686012, Kottayam, Kerala, INDIA
Contact details: +91 9072 721 727 ǀ firstname.lastname@example.org ǀ www.theathreya.com
About the Athreya Ayurvedic Centre:
The Athreya Ayurvedic Centre is located at the Southern end of India in the state of Kerala, close to the city of Kottayam, surrounded by green paddy fields and close to the famous Backwaters. The focus of Athreya is authentic Ayurveda combined with a sustainable and customized care for each patient. This is the reason why it has been certified with the “Green Leaf Award” by the Ministry of Tourism of Kerala. Also TripAdvisor recommends the Athreya Ayurvedic Centre with its “Certificate of Excellence 2015” as well as the “Travellers’ Choice Award 2015 and 2017. The centre is run by a family of doctors which looks back on more than five generations of Ayurvedic traditions. The accommodations, 16 cottages and 8 double rooms, are sustainably built in traditional Kerala wooden architecture. The meals are home-made and according to the Ayurvedic chart of right food. Daily yoga classes round up the guest’s Ayurveda treatments.